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with "green tea" words "strong feelings"

2019-4-26 14:23| 发布者: 逍遥| 查看: 64| 评论: 0|来自: 四川耍耍网

摘要: Shuangliu District Administrative Examination and Approval Bureau officials and staff, network management grass-roots representatives and mass representatives sit around to listen to appeals, talk abo ...

 Shuangliu District Administrative Examination and Approval Bureau officials and staff, network management grass-roots representatives and mass representatives sit around to listen to appeals, talk about people's livelihood, gather people's wisdom, relieve people's worries.

Shuangliu Local Administrative Examination and Approval Bureau summarized the experience of "Enterprise Coffee Time" activities. In order to promote "government-citizen relationship", an innovative measure was taken to collect social conditions and public opinions, resolve contradictions among the masses and solve the difficulties of the people, so that the major and minor affairs of the masses could be resolved and effectively solved in the haze of tea fragrance.

A cup of tea to listen to the voice of the people with "green tea" words "strong feelings"

At about 2:30 p.m., people's representatives and representatives of Dongsheng Town Street, Public Security Bureau and Xingneng Natural Gas Company's network management sat together, lingering with the fragrance of tea. In a relaxed atmosphere, we opened the chat box.

"Why is the 24-hour service hotline of the Natural Gas Company always in a queue and unable to connect?" Sun Lijun, the representative of the masses, first asked questions. She told about the problems she had encountered when she dialed the hotline.

Huang Bin, deputy director of the customer center of Xingneng Natural Gas Company, who was sitting opposite, answered the question: "The problem you said does exist. We apologize for this. Because of the limited connection channels, the large volume of service, the situation of online waiting of service hotline has caused inconvenience to customers. At present, we are actively resolving it."

Interactive exchanges on the spot are warm and warm. Network administrators record the questions reflected by the masses one by one. They can answer the questions on the spot in a timely manner. Those who can not be dealt with on the spot are also explained immediately to win the understanding of the masses.

Sun Lijun praised the "people's livelihood tea talk bar" endlessly: "Compared with online reflection of appeals, this kind of face-to-face communication is more temperate; if there are questions and answers, it will also enable the masses to quickly understand the facts."

Yu Xiaomin, a network administrator from Jinqiao Town, Shuangliu District, said, "I think the"Tea Talk Bar"model is very good. It gives us a communication channel for grass-roots staff, so that we can exchange experience and reduce pressure, and better engage in network management work."

Build a platform for government-citizen interaction to form a "one network" in the whole region

Last year, Shuangliu District Committee and District Government won wide acclaim for their innovative activities of "Enterprise Coffee Time", which also triggered the thinking of District Administrative Examination and Approval Bureau: "Enterprise appeals have found a reflection channel, can people's livelihood appeals learn from it?" After reflection and practice, "People's livelihood tea bars" came into being, providing people with a face-to-face communication channel and platform with departments (units) and towns (streets), replicating the experience of "enterprise coffee time", so that people's livelihood demands can be effectively resolved, and improving people's satisfaction.

Shuangliu District Administrative Examination and Approval Bureau's principal official said: "We plan to build a district-level"people's livelihood tea bar"in Fengxianghu Chuangke Park. Combining with the data of network management platform, we regularly or irregularly carry out face-to-face"tea party"meetings to change"passive listening"to"active inquiry"and create a model of"people's worries relieved under the line of online public opinion interviews". Type. At the same time, gradually extend the "people's livelihood tea bar" to the grass-roots level.

"Faced with the new situation and new requirements, network administrators at the grass-roots level will be trained to be good policy propagandists, crisis public relations officers, psychological counselors and people's mediators." The person in charge also said: "We should integrate all forces, such as grid members, people's mediators, network administrators, NPC representatives and CPPCC members, to form a"network"in the whole region, to widely listen to and collect social conditions and public opinions, to comprehensively analyze and classify the whole region, and to intervene in advance, so that people's livelihood demands can be effectively solved at the grass-roots level, and to enhance people's satisfaction and sense of acquisition."


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